FAQ
1. What Products Does Homebabad Offer?
Homebabad focuses on beauty tools, including Eyelash Curlers and Makeup Brushes, for everyday eye makeup and face makeup routines.
2. How Can I Place an Order?
You can browse our product categories, select the items you wish to purchase, and add them to your shopping cart. Follow the instructions at checkout to provide your shipping information and complete your payment.
3. What Payment Methods Do You Accept?
You can view the currently available payment methods during checkout. The options displayed on the checkout page determine which payment methods are available for your order.
4. How Long Does Order Processing Take?
After payment is confirmed, orders generally require 1–3 business days to process. Business days are Monday through Friday, excluding public holidays.
5. How Long Does Shipping Take?
After dispatch, the estimated transit time is 7–15 business days. Including order processing, the estimated total delivery time is 8–18 business days. Actual delivery times may vary due to carrier operations, weather conditions, customs procedures, holidays, or other factors.
6. How Much Does Shipping Cost?
Standard shipping is free for orders with a discounted merchandise subtotal of US$39.99 or more. For orders with a discounted merchandise subtotal below US$39.99, the standard shipping fee is US$12.99. The final shipping charge will be displayed at checkout.
7. How Can I Track My Order?
After your order has been dispatched, you can use the shipping notification and any tracking information provided to follow your delivery progress. If you have questions, please contact our customer support team.
8. Can I Change or Cancel My Order?
If you need to change or cancel an order, please contact us as soon as possible. Once an order has entered processing or shipping, changes or cancellations may no longer be possible, depending on its status.
9. Does Homebabad Accept Returns?
You may submit a return request within 30 calendar days from the date your order is marked as delivered. Returned items should generally be unused and undamaged, with their original packaging and accessories retained whenever possible. Please contact customer support before sending any item back.
10. How Long Do Refunds Take?
Once a return is approved and the returned item has been received, we generally initiate the refund within 5–10 business days. Refunds are issued to the original payment method. The time it takes for the funds to appear may depend on your payment provider or bank.
11. What Should I Do If I Receive a Damaged or Incorrect Item?
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible at our customer support email. Include your order information and relevant photos so we can review the issue and assist you.
12. How Can I Contact Homebabad Customer Support?
You can reach our customer support team through the following channels:
- Customer Support Email: [email protected]
- Customer Support Phone: +86 16655701806
- Support Hours: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)