Refund policy

We want you to be satisfied with your purchase from Homebabad. If you need to request a return or refund, please review the following policy and contact us through the appropriate support channel.

1. Return Request Period

You may submit a return request within 30 calendar days from the date your order is marked as delivered. Requests submitted after this period may not be accepted unless otherwise required by applicable law.

2. Return Conditions

Items submitted for return should generally meet the following conditions:

  • Items should be unused and undamaged.
  • Items and their accessories should remain complete.
  • Original packaging and related accessories should be retained whenever possible.
  • Relevant order information or proof of purchase should be provided.

Requests involving defective products, incorrect items, or damage during transit will be reviewed and handled according to the circumstances.

3. How to Request a Return

To request a return, please contact us first at our customer support email address. Include your order number, the reason for the return, and any necessary product photos or relevant information.

Please do not send any items back before receiving return instructions from our team. We will provide further guidance based on your specific situation.

4. Return Shipping Costs

Return shipping costs will be determined based on the reason for the return, the condition of the item, the specific circumstances, and applicable laws.

  • For returns due to personal preference, a change of mind, an accidental purchase, or no longer needing the item, the customer is generally responsible for return shipping costs.
  • If an item is defective, incorrect, or damaged during transit, related return shipping costs will be handled according to the circumstances and responsibility involved.

5. Refund Processing

Once a return is approved and the returned item has been received, we generally initiate the refund within 5–10 business days.

Refunds are issued to the original payment method. The time required for the funds to appear may vary depending on the processing procedures of your payment provider or bank.

6. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible. Provide your order number and clear photos of the item so we can review the issue and assist you.

7. Statutory Consumer Rights

Nothing in this policy limits or excludes any non-waivable consumer rights provided under applicable law. Where mandatory legal requirements provide otherwise, those requirements will apply.

8. Contact Us

For return requests, refund inquiries, or questions about this policy, please contact us:

  • Customer Support Email: [email protected]
  • Customer Support Phone: +86 16655701806
  • Support Hours: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)