Shipping policy
1. Order Processing Time
After payment is confirmed, orders generally require 1–3 business days to process. This includes order verification, product preparation, and shipping arrangements.
Business days are Monday through Friday, excluding public holidays.
2. Shipping and Delivery Time
After dispatch, the estimated transit time is 7–15 business days.
The estimated total delivery time, including order processing, is 8–18 business days. Actual delivery times may vary due to carrier operations, weather conditions, customs inspections, holidays, or other unforeseen circumstances.
All delivery timeframes are estimates and are not guaranteed delivery dates.
3. Shipping Fees
Standard shipping fees are calculated based on the discounted merchandise subtotal:
- Orders with a discounted merchandise subtotal of US$39.99 or more qualify for free standard shipping.
- Orders with a discounted merchandise subtotal below US$39.99 are subject to a US$12.99 standard shipping fee.
The final shipping fee will be displayed at checkout.
4. Shipping Address
Please provide the recipient's name, contact number, and complete shipping address accurately during checkout. If you need to change your shipping information after placing an order, please contact us as soon as possible.
Once an order has entered processing or shipping, we cannot guarantee that the shipping address can be changed successfully.
5. Order Dispatch and Tracking
After your order has been dispatched, you can use the shipping notification and any tracking information provided to follow your delivery progress.
Tracking information may take some time to update. If there are no tracking updates for an extended period, please contact our customer support team for assistance.
6. Shipping Delays
Although we make reasonable efforts to arrange delivery within the estimated timeframe, delays may occur due to carrier operations, severe weather, customs inspections, holidays, or other circumstances beyond our control.
If your order has not arrived significantly beyond the estimated delivery timeframe, please contact us so we can help check its status.
7. Contact Us
If you have any questions about order processing, shipping fees, or delivery progress, please contact us:
- Customer Support Email: [email protected]
- Customer Support Phone: +86 16655701806
- Support Hours: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)